Grievance Redressal Mechanism

Step 1 — Raise it with us

• We acknowledge within 3 working days and give you a reference number.
• We resolve within 21 days of receipt.
• If we cannot resolve it in that time, we write to you before the 21 days expire, saying why and when we will.
• Every complaint is logged and reported in our monthly Complaint Data, whether or not you escalate it.

Step 2 — SEBI SCORES

If you are not satisfied with our response, or we do not respond within 21 days, lodge a complaint on SCORES, SEBI's online complaint redressal system, at https://scores.sebi.gov.in.

• SCORES provides a two-level review: the first review is by the BSE Limited (Research Analyst Administration and Supervisory Body) as the designated body, and if you remain dissatisfied you may seek a second review by SEBI.
• Lodge the complaint on SCORES within one year of receiving our reply, or of the date our reply was due, whichever applies.
• You will need your complaint reference and the correspondence with us — keep it.

Step 3 — SMART ODR

If the complaint remains unresolved after the SCORES process, you may initiate online conciliation and arbitration through the Online Dispute Resolution portal for the securities market at https://smartodr.in. The portal routes the dispute to an independent ODR institution for conciliation, and to arbitration if conciliation does not resolve it.

Step 4 — Write to SEBI directly

Physical complaints may be sent to:

What we need from you

Your name and registered email, the plan concerned, the date and nature of the issue, and what outcome you are seeking. If your complaint is about a refund, say so explicitly — a refund request and a service complaint are handled separately and you may raise either or both. See the Refund Policy.